TexM AI Vision · Web & Mobile

Help and support

How to check a problem and contact TexM without sharing confidential information.

Last updated: 29 August 2026

1. Sign-in and passwords

If you cannot sign in, check that you have confirmed your email and use password recovery on the sign-in page. For security, recovery requests show the same result even when an address is not registered.

2. Generations, credits and outputs

After signing in, check balances and transactions in Account and task status in Outputs. When reporting an error, include the task ID, approximate time and the message shown.

3. Contact

The website does not yet provide an integrated support form. Use the contact agreed when your account was activated, or email info@texmsrl.com. Do not send passwords, verification codes, keys or other secrets.

4. Useful information

Include your account email, browser or device, the steps leading to the issue and the output ID where relevant. Response times depend on customer agreements and the order of requests. This page does not promise a fixed service level.

5. Account settings

Optional company information, contact email and available preferences can be changed in settings. Plans, subscription duration and credit allocations are managed by authorized administrators.